Cookie Policy

1. What Cookies Are

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, remember your preferences and measure how you interact with content. Cookies are not executable programmes and cannot access other data stored on your device. Similar technologies — including web beacons, pixel tags and local storage objects — function in comparable ways and are covered by this policy.

2. Strictly Necessary Cookies

Strictly necessary cookies are essential to the operation of the platform. Without them, core functions — including logging in, maintaining your session, loading your account balance and processing transactions — cannot work. These cookies do not collect information used for marketing and cannot be disabled through our Cookie Settings panel. Disabling them through your browser settings will prevent you from using the platform. They are set by RocketPlay Casino directly and expire at the end of your browser session or within 24 hours.

3. Functional Cookies

Functional cookies remember choices you make to improve your experience. They store your language preference, your selected currency display, whether you have acknowledged our age verification banner and your preferred game view settings. These cookies are not strictly necessary but their absence means you will need to re-enter preferences each time you visit. They are set by RocketPlay Casino and persist for up to 12 months. You can disable them via our Cookie Settings panel, though doing so will reduce platform convenience.

4. Analytical Cookies

Analytical cookies collect aggregated, anonymised data about how visitors use the platform — which pages are visited most frequently, how long sessions last, where users enter and exit the platform and which features generate the most engagement. We use this data to identify performance issues and prioritise product improvements. Google Analytics is our primary analytical provider; data collected is processed under Google’s standard terms and transferred to Google servers, which may be located outside Australia. You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on. Analytical cookies persist for up to 13 months.

5. Marketing and Targeting Cookies

Marketing cookies track your activity across websites to build a profile of your interests and deliver promotional content relevant to you — including bonus offers, game recommendations and tournament announcements. These cookies are placed by RocketPlay Casino and by third-party advertising networks. They are only activated with your explicit consent, collected when you first visit the platform via our cookie consent banner. Withdrawing consent via our Cookie Settings panel will disable marketing cookies, though you may still see generic advertising that is not tailored to your profile. Marketing cookies persist for up to 90 days.

6. Third-Party Cookies

Some cookies on our platform are set by third-party service providers rather than by RocketPlay Casino directly. These providers include payment processors that use session cookies to secure transaction flows, identity verification services that set cookies to maintain KYC session state, live chat support tools and affiliate tracking systems. Third-party cookies are governed by the privacy policies of the respective providers. We require all third-party providers to comply with applicable data protection standards and to process data only for the specified purpose.

7. Cookie Retention Periods

Strictly necessary cookies: session duration or up to 24 hours. Functional cookies: up to 12 months. Analytical cookies: up to 13 months. Marketing cookies: up to 90 days. After the applicable retention period, cookies are automatically deleted from your device.

8. Managing Your Cookie Preferences

You can manage cookie preferences in two ways. Through our Cookie Settings panel, accessible via the link in the platform footer, you can enable or disable functional, analytical and marketing cookies at any time. Changes take effect immediately. Strictly necessary cookies cannot be disabled through this panel. Through your browser settings, you can block or delete all cookies, though this will impair platform functionality. Major browsers — including Chrome, Firefox, Safari and Edge — each provide cookie management controls within their settings menus; refer to your browser’s help documentation for instructions specific to your version.

9. Changes to This Policy

We may update this Cookie Policy when we introduce new technologies or change our data practices. Updates will be communicated via a revised effective date at the top of this document. Material changes that affect how your data is used will be notified by email or by a prominent notice on the platform.

10. Contact

Questions about this Cookie Policy can be directed to [email protected] . We aim to respond within 14 business days.